User Data Deletion Policy
Effective date: [Insert Date]
Overview At Marketing Factory (“we,” “our,” “us”), we respect your privacy and provide you with meaningful control over your personal information. This User Data Deletion Policy explains how you can request deletion of your personal data, what deletion includes, how long it takes, and important exceptions required by law and legitimate business needs.
Who this policy applies to
- Website visitors to marketing-factory.co
- Prospective and current clients
- Newsletter subscribers and event/webinar registrants
- Individuals who have contacted us via forms, chat, or email
- Any person who has provided personal information to Marketing Factory
What “deletion” means When you submit a verified deletion request, we will:
- Permanently remove or irreversibly anonymize your personal information from our active systems.
- Notify relevant third-party processors to delete your data where applicable.
- Overwrite or remove data from backups according to our backup lifecycle schedule.
Data we typically hold Depending on your interactions with us, we may process:
- Contact information: name, email address, phone, company, role
- Account and preference data (if you created an account or profile)
- Marketing and communications data: newsletter subscriptions, email engagement
- Website analytics and cookie identifiers
- Inquiry and support communications
- Contract, billing, and transaction records (if applicable)
- Event/webinar registrations
Submitting a deletion request To request deletion of your personal data, please email us at info@marketing-factory.co with the subject line: Data Deletion Request. Include the following:
- Full name
- Email address used with us
- Phone number (optional, for verification)
- Country/Region of residence
- Description of your relationship with us (e.g., newsletter subscriber, client, website inquiry, event attendee)
- Scope of your request (e.g., delete all personal data; unsubscribe from all marketing; delete account if applicable)
- Any additional identifiers we may need to locate your records (e.g., company name, alternate emails)
Identity verification To protect your privacy, we may request additional information to verify your identity before processing your request. If an authorized agent submits the request on your behalf (where allowed by law), we may also require proof of authorization and proof of your identity.
What happens after you submit
- Acknowledgment: We will acknowledge receipt of your request as soon as reasonably possible.
- Verification: We will verify your identity and confirm the scope of your request.
- Processing: We will process verified requests without undue delay and typically within 30 days. For complex requests or where permitted by law, we may extend this period and will notify you of the reason and extension period.
- Confirmation: We will send you a confirmation once deletion is complete or explain any data we cannot delete and the reasons.
Timeframes and backups
- Active systems: We aim to complete deletion from active systems within 30 days of verification.
- Backups and archives: Data stored in backups or archives will be deleted or overwritten on our standard retention schedule, typically within 30–90 days, unless a longer period is required for legal, security, or compliance reasons. Backup data is isolated and not used for active processing.
Important exceptions We may retain certain information where retention is necessary to:
- Comply with legal, tax, accounting, or regulatory obligations
- Detect, prevent, or protect against security incidents, fraud, or abuse
- Enforce contracts, resolve disputes, or establish/defend legal claims
- Maintain transaction records and invoices as required by law
- Meet audit and compliance requirements Where we retain limited information for these purposes, we restrict its use to only what is necessary.
Third-party processors and partners Where we have shared your personal data with third-party processors (e.g., analytics, CRM, email marketing platforms, payment providers), we will take reasonable steps to notify them of your deletion request and ask them to delete your data, subject to their legal obligations and retention requirements. Deletion by third parties is also governed by their privacy policies and applicable law.
Consequences of deletion
- You may lose access to any services, content, or preferences linked to your data.
- Any accounts may be closed and cannot be restored after deletion.
- Unsubscribing from marketing communications is available without full deletion if you prefer to maintain service access.
How to opt out of marketing without deleting your data If you only wish to stop receiving marketing communications, you can:
- Click the “unsubscribe” link in any marketing email from us, or
- Email us at info@marketing-factory.co with the subject line: Unsubscribe Request
Children’s data Our services are not intended for children under the age where parental consent is required by local law. We do not knowingly collect personal data from such children. If you believe a child has provided us personal data, contact us at info@marketing-factory.co, and we will take appropriate steps to delete that information.
Your privacy rights Depending on your location, you may have additional rights such as:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction/Objection: Restrict or object to certain processing
- Portability: Request transfer of your data to another provider
- Withdraw consent: Where processing is based on consent To exercise these rights, contact us at info@marketing-factory.co.
Legal bases and jurisdictions We process personal data in accordance with applicable data protection laws, which may include GDPR (EEA/UK), CCPA/CPRA (California), LGPD (Brazil), PDPA (various jurisdictions), and others as applicable. Where local laws grant you specific rights or impose specific timelines, we will honor those requirements.
Security of deletion requests We apply reasonable technical and organizational measures to protect your personal data and the deletion process, including identity verification, access controls, and secure disposal methods.
Appeals and complaints
- If you disagree with our response, you may reply to our confirmation email to request a review.
- Where applicable, you may also lodge a complaint with your local data protection authority or regulator.
Updates to this policy We may update this User Data Deletion Policy from time to time. The “Effective date” above will indicate the latest revision. Substantive changes will be communicated where required by law.
Contact us If you have questions about this policy or need assistance with a request, please contact: Email: info@marketing-factory.co
Optional: Suggested email template for users Subject: Data Deletion Request Hello Marketing Factory Team, I am requesting deletion of my personal data associated with:
- Full Name:
- Email Used with Marketing Factory:
- Country/Region:
- Relationship to Marketing Factory (e.g., subscriber, client, website inquiry):
- Scope of Request (delete all data, unsubscribe only, delete account, etc.): I understand deletion may be irreversible and subject to legal retention requirements. Please let me know if you need any additional information to verify my identity. Thank you.